Vidruma

Vidruma Vidruma Vidruma

Vidruma

Vidruma Vidruma Vidruma
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Terms and Conditions


Terms and Conditions for Offers


These terms apply to any offer, discount, coupon, code, sale, percent off, monetary value off, clearance, buy 1 get 1 (collectively called “Offers”) that may be presented to the website visitor or customer (called “You”) at the time of purchase/checkout by Vidrumaclothing.com.

These Offers may or may not be available to You due to region, location, validity, cart value, line products, other offers, or any other reason that may be applicable at the moment.

These Offers are based on the decisions of the Management of Vidruma’s, and Vidruma’s may decide to extend, continue, close, shut, withdraw, or deny any offer to You and/or other visitors without informing You before any such decision is made.


Any Offers, including but not limited to Discount Codes offered, shall not be applicable and available for use on already discounted items or Sale items.


If You have purchased any product from Vidruma during these Offers, the sale will be considered full and final, and You will not be allowed to return or exchange the product(s).

If You are in the process of purchasing a product from Vidruma when the Offer was changed, You have the option to discontinue the purchase or purchase at the changed values if the value of products in Your cart changes.

If You have made a purchase from Vidruma without realizing that the Offer You wanted to avail was discontinued or changed, You can inform Vidruma within 24 hours of your purchase, and Vidruma may try to accommodate Your order in the Offer. However, it is entirely up to Vidruma’s to apply the Offer to Your purchase.

You can also ask for a refund within 12 hours of your purchase if the Offer has changed while you were making the purchase.

These Terms are subject to change without informing You. By making a purchase at Vidruma, You agree to accept these terms and conditions.

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Nagpur shall have exclusive jurisdiction in any proceedings arising out of this agreement.


Disclaimer:


Color and Design Variations – Disclaimer


Color Variations

While we strive to present our products as accurately as possible through photographs, please note that the actual colors of our products may vary slightly from what you see on your screen.
 

This variation occurs due to differences in monitor display settings and individual perception of colors. Despite our best efforts, we cannot guarantee that the color displayed on your screen will exactly match the true color of the product.


Color Fastness in Hand-Dyed Garments


Our Some Products and other hand-dyed products are crafted using traditional techniques that do not involve chemical color binders. As a result:

  • The colors may bleed, leave marks, or stain when exposed to water, sweat, or moisture, including rain.
  • It is strongly recommended to keep these garments away from water and moisture at all times.
  • Always opt for dry cleaning to maintain the integrity of the fabric and colors.

Please handle these garments with care to preserve their beauty and longevity.


Design Variations in Some Garments and Tie & Dye Garments


Important Note: 

Some Garments and Tie & Dye products are handmade, making each piece uniquely crafted. Variations in design, color, and tie patterns are inherent to the artisanal process. It is rare for two pieces to be identical in their exact design, color tone, or pattern.


By purchasing these products, you acknowledge and accept:

  • Minor variations in design, color, and style as part of the handmade process.
  • These variations are not grounds for disputes with payment processors or claims for returns based on design, color, or style differences.


Our Assurance


We take every possible measure to ensure that the product delivered to you closely matches the design, style, and color showcased on our website. Additionally, we guarantee that:

  • The fabric quality, craftsmanship, handwork, embroidery, and finishing of the garments will meet the standards described on our website.
  • Each product reflects the artisanal traditions and exceptional quality that we stand for.

Thank you for supporting handmade, traditional craftsmanship and celebrating the uniqueness of each piece!


Return and Refund Policy

Returns and Exchange


At Vidruma’s, we are committed to bringing beautiful clothing to our customers in premium quality and finishing. If you have any queries or are dissatisfied with any product bought online or made to order, you can contact us at vidrumaclothing@gmail.com. We will respond within 24 hours.

We strive to ensure perfect delivery of our customers’ orders, but certain variations might occur:

  • Color variations: Colors might appear brighter in images than in reality, especially for products made of pure fabrics.
  • Texture variations: The fabric’s texture may feel different physically compared to its visual appearance.
  • Design variations: For all the products design may vary slightly from the image on the website. Each piece is handcrafted and picked for our valuable customers and unique. Please see our disclaimer before making a purchase decision.
  • Embellishments: In all hand-embroidery work, sequins, gota patti, kundan, zardozi, and stones may come off slightly, which is unavoidable.
  • Please go through our Returns and Exchange policy.


Damaged, Defective, or Incorrect Products

If a product is received in a damaged condition, has a defect, or if the wrong product has been delivered:

  • Contact us within 24 hours. We will check and respond as soon as possible.
  • Do not return any product without confirmation from Vidruma’s , as we do not guarantee a refund or replacement otherwise.
  • Retain all packaging materials and the invoice of the parcel.
  • Provide complete details as modifications/alterations will be based on this information.
  • Check the contents of the parcel. If the packaging appears tampered, accept the delivery only after mentioning a remark on the proof of delivery.
  • If the wrong product has been delivered, we will replace it with the original or issue a refund once the returned goods are received in their original condition. We are not liable for replacements or refunds for damaged returns.
  • Safe delivery of returned goods is the customer’s responsibility.
  • If returned goods are found to be damaged by the customer, necessary alterations will be made at the customer’s expense. The cost of resending it to the customer will also be borne by the customer.
  • Upon receiving returned goods, we will check for defects as mentioned by the customer and take immediate action to resolve the issues.
  • In case of errors from Vidruma’s , the product will be altered if possible or replaced. If unavailable, the customer can choose a different product of the same price. We will bear the delivery cost.
  • All charges for alterations/modifications due to mistakes from Vidruma’s will be covered by us.
  • All shipping charges for deliveries/returns outside India are to be borne by the customer.
  • If an order cannot be delivered due to unavailability or other reasons, we will issue a refund. No other refunds will be made.
  • Vidruma’s is not responsible for any returns, replacements, alterations, or modifications.


Contact Information

If you have any concerns or require assistance, please reach out to us at:

  • Email: vidrumaclothing@gmail.com 
  • Phone: +91-9309372394




Copyright © 2025 Vidruma  - All Rights Reserved.

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